Return Policy & Defective Merchandise: We stand behind what we sell. Certain items are not eligible for store credit or exchange under any circumstances such items include but are not limited to: GPS equipment, including accessories and services, privacy protection products such as camera detectors, Watec and Toshiba cameras and accessories including other third party accessories used with Toshiba cameras, lock picking tools, books, videos, all services, special order items, custom made items, built to order products, software, subscription based items, single user wear items such as earphones, masks, germ protection items, dietary supplements, and clearance items.

No merchandise will be accepted for return or repair without first obtaining a return authorization number (RMA #). You may obtain an RMA within 30 days of delivery of an order or within warranty terms. We may provide automated return processes directly on our website for your convenience. If such service becomes unavailable or you need additional help please call, chat, or e-mail your request. You may also seek assistance at one of our physical stores. No packages will be accepted without a valid RMA number and prior authorization. Items authorized with an RMA must be returned shipping prepaid by customer. CODs will be refused and returned to sender. We suggest that you insure your package and use a carrier that has tracking capabilities.

Packages returned without a valid RMA will be refused and sent back to the sender. We will not be responsible for unclaimed or abandoned packages. All repaired or replaced items will be shipped back via ground or standard method at no charge to customer to USA destinations only. Expedited shipping methods are available for a fee. Return shipments for international destinations are not prepaid by us and such freight is the responsibility of the buyer.

All merchandise accepted for return must be in its intact original packaging and include ALL accessories, accompanied by an original sales receipt, in good condition, and must be received by us within 7 business days upon issuance of an RMA. In order to ensure the quality of service and prevent overuse of an item you must contact us within 7 days from delivery for an RMA. You may obtain a full store credit or exchange when you contact us within 7 days from when your item is delivered.

Missing or altered items (including original packaging) may impact the value of the store credit or refund given to you. Shipping, handling, and insurance charges are not refundable or eligible for credit. Failure to abide by RMA instructions may result in the refusal of your return or additional charges to your account.

If an item received is damaged or defective the customer must bring it to our attention within 7 business days the nature of the problem. All defective items will be repaired or replaced at our discretion.

Cancellation Policy: All items ordered online will be processed as soon as possible while most orders are processed in real time, once an order has already shipped or been digitally fulfilled you will not be able to cancel that order. Custom designed, custom built merchandise and special ordered products are not subject to cancellation. Shipping, handling, and insurance charges are not refundable and not eligible for credit.

There are no prorated credits for service cancellations before the end of an already period or mid-month cancellations. We will contact you through any means available when necessary to ensure account service or payment, should we be unable to reach you within 10 days after notification has been made, you agree and authorize us to charge any credit card on file the amount necessary to bring your service account up to date.

See Terms of Service, Privacy Policy, shipping policy for additional information.